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Privacy Policy

Last updated: January 29, 2025

At Whatsapio, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information that you provide directly to us, including:

  • Account information (name, email address, company name)
  • Payment information (processed securely through our payment providers)
  • Communication data (messages sent through our platform)
  • Usage data (how you interact with our services)
  • Technical data (IP address, browser type, device information)

2. How We Use Your Information

We use the information we collect solely to provide and improve our services. Specifically, we use your data to:

  • Provide, maintain, and improve our messaging platform
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

3. Data Protection Commitment

We do not sell your personal data. Your information is never sold, rented, or traded to third parties for their marketing purposes. We only share data with third parties when necessary to provide our services (such as payment processors) or when required by law.

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When data is no longer needed, it is securely deleted or anonymized.

5. Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). These include:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request correction of inaccurate data.
  • Right to Erasure: You can request deletion of your personal data.
  • Right to Restrict Processing: You can request limitation of processing.
  • Right to Data Portability: You can request transfer of your data.
  • Right to Object: You can object to processing of your personal data.
  • Right to Withdraw Consent: You can withdraw consent at any time.

To exercise any of these rights, please contact us at support@whatsapio.com.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Employee training on data protection

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including Standard Contractual Clauses approved by the European Commission.

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings. Essential cookies required for the service to function cannot be disabled.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Legal Basis for Processing (GDPR)

We process your personal data on the following legal bases:

  • Contract: Processing necessary for the performance of our contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given explicit consent for specific processing
  • Legal Obligation: Processing necessary to comply with legal requirements